Privacy policy

Privacy Policy

Auruta Wellness Care

Effective Date: May 27, 2026

Welcome to the official website of Auruta Wellness Care (“Auruta”, “Company”, “we”, “our”, or “us”). At Auruta, we value your trust and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you visit our website, interact with our services, purchase our products, contact our customer support, or engage with us through social media platforms.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

1. About Us

Business Name: Auruta Wellness Care
Brand Name: Auruta

Registered Address:
No. 8, Kailasam Street,
Ekkambara Nagar, Menambedu,
Ambattur, Chennai – 600053,
Tamil Nadu, India

Customer Support Email:
aurutaherbals@gmail.com

Customer Care / WhatsApp Number:
+91 99948 26869

Instagram:
Auruta Instagram Page

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors of our website
Customers purchasing our products
Individuals contacting us through email, phone, WhatsApp, Instagram, or contact forms
Users interacting with our advertisements, promotions, and marketing campaigns

This policy applies to all information collected online and offline through our business operations.

3. Information We Collect

We collect information to provide better services, improve customer experience, and fulfill legal and business obligations.

A. Personal Information

We may collect personally identifiable information including but not limited to:

Full name
Mobile number
WhatsApp number
Email address
Shipping address
Billing address
Postal code
Order and transaction details
Communication preferences

When you contact customer support, we may also collect:

Inquiry details
Feedback or reviews
Complaint information
Conversation records

B. Payment Information

Payments made on our website may be processed through trusted third-party payment gateway providers.

We do not directly store:

Debit card details
Credit card details
UPI PINs
Banking passwords
CVV numbers

Payment information is securely processed by authorized payment service providers in accordance with applicable security standards.

C. Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, such as:

IP address
Browser type and version
Device information
Operating system
Website usage behavior
Referral pages
Time spent on pages
Clickstream data

This information helps us analyze website performance and improve user experience.

4. Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to enhance functionality and improve user experience.

Cookies help us:

Remember customer preferences
Maintain login sessions
Understand website traffic
Analyze customer behavior
Improve website performance
Deliver relevant advertisements

You may choose to disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

5. How We Use Your Information

Auruta Wellness Care may use collected information for the following purposes:

Order Processing

Confirm and process orders
Arrange shipping and delivery
Provide order updates
Process returns or exchanges

Customer Support

Respond to inquiries and complaints
Provide assistance through WhatsApp, email, or phone
Improve customer service quality

Business Operations

Manage website functionality
Improve products and services
Conduct internal analytics and research
Prevent fraud and unauthorized activities

Marketing and Promotions

With your consent, we may send:

Promotional offers
Product launches
Wellness tips
Discounts and campaigns
Festival or seasonal offers

You may opt out of marketing communications at any time.

6. Legal Basis for Processing Information

We process personal information based on:

Customer consent
Contractual obligations
Legitimate business interests
Compliance with legal requirements

7. Sharing and Disclosure of Information

We respect your privacy and do not sell your personal data.

However, we may share information with trusted third parties under limited circumstances:

Service Providers

We may share information with:

Courier and delivery partners
Payment gateway providers
Website hosting providers
IT and technical support teams
Marketing service providers

These parties are authorized to use information only as necessary to perform services for us.

Legal Compliance

We may disclose information if required:

By law
By government authorities
To protect our legal rights
To prevent fraud or illegal activities
To comply with legal proceedings

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill business purposes
Complete transactions
Maintain legal records
Resolve disputes
Enforce agreements

When information is no longer required, we securely delete or anonymize it.

9. Data Security

Auruta Wellness Care implements reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Loss or theft
Misuse
Alteration
Disclosure

Security measures may include:

Secure hosting environments
Restricted data access
SSL encryption
Password protection
Regular monitoring

Despite our efforts, no online system can guarantee absolute security.

10. Your Rights and Choices

Depending on applicable laws, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of data
Withdraw consent
Restrict certain processing activities
Opt out of marketing communications

To exercise your rights, contact us at:
aurutaherbals@gmail.com

We may require identity verification before processing requests.

11. Third-Party Services and Links

Our website or social media pages may contain links to third-party websites, applications, or services.

Auruta Wellness Care is not responsible for:

Privacy practices of third parties
Content on external websites
Security measures of third-party platforms

We encourage users to review third-party privacy policies separately.

12. Social Media Interactions

When interacting with us through platforms such as Instagram or WhatsApp:

Information shared may be subject to those platforms’ privacy policies
Public comments or reviews may be visible to others
Direct messages may be retained for customer support purposes

Instagram:
Auruta Instagram Page

13. Children's Privacy

Our website and products are not intended for children under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that a child has provided personal data, we will take steps to delete such information.

14. International Users

If you access our website from outside India, you understand that your information may be transferred to and processed in India, where data protection laws may differ from those in your country.

15. Changes to This Privacy Policy

Auruta Wellness Care reserves the right to modify or update this Privacy Policy at any time.

Any updates will be posted on this page with a revised “Effective Date.” Continued use of our website after changes indicates acceptance of the updated policy.

16. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us:

Auruta Wellness Care

Address:
No. 8, Kailasam Street,
Ekkambara Nagar, Menambedu,
Ambattur, Chennai – 600053, Tamil Nadu, India

Email:
aurutaherbals@gmail.com

Customer Care / WhatsApp:
+91 99948 26869

Instagram:
@auruta_wellness