Refund policy

Refund & Return Policy

Auruta Wellness Care

Effective Date: May 27, 2026

At Auruta Wellness Care, customer satisfaction is important to us. We strive to provide high-quality wellness and personal care products. This Refund & Return Policy explains the terms and conditions regarding returns, replacements, cancellations, refunds, and damaged products purchased through our website or official sales channels.

By purchasing from Auruta, you agree to this policy.

1. Business Information

Business Name: Auruta Wellness Care
Brand Name: Auruta

Business Address:
No. 8, Kailasam Street,
Ekkambara Nagar, Menambedu,
Ambattur, Chennai – 600053, Tamil Nadu, India

Customer Support Email:
aurutaherbals@gmail.com

Customer Care / WhatsApp Number:
+91 99948 26869

Instagram:
Auruta Instagram Page

2. General Return Eligibility

Due to the nature of wellness, herbal, skincare, cosmetic, and personal care products, returns are accepted only under limited circumstances to ensure product safety, hygiene, and quality standards.

Customers may request a return or replacement only if:

  • The product received is damaged
  • The product received is defective
  • The wrong product was delivered
  • The package is tampered with during delivery
  • The product is missing from the order

To be eligible:

  • The request must be made within 48 hours of delivery
  • The product must remain unused and unopened
  • Original packaging, labels, invoice, and seals must be intact

3. Non-Returnable Products

For hygiene and safety reasons, the following items are generally not eligible for return or refund:

  • Opened skincare products
  • Used cosmetic or personal care items
  • Opened herbal products
  • Products damaged after delivery
  • Items purchased during clearance or special sale offers
  • Products returned without original packaging
  • Customized or promotional products

Auruta Wellness Care reserves the right to refuse returns that do not meet our eligibility conditions.

4. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A leaking product
  • An expired item
  • An incorrect product
  • A tampered package

Please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos/videos of the package and product
  • Description of the issue

Send details to:
aurutaherbals@gmail.com
or WhatsApp:
+91 99948 26869

After verification, we may offer:

  • Replacement of the product
  • Store credit
  • Partial or full refund (if applicable)

5. Refund Policy

Refunds are processed only after approval and verification by Auruta Wellness Care.

Eligible Refund Situations

Refunds may be approved if:

  • The product is unavailable after payment
  • A damaged or defective product cannot be replaced
  • An incorrect order cannot be fulfilled
  • Duplicate payment occurred

Refund Method

Approved refunds will be processed through:

  • Original payment method
  • Bank transfer
  • UPI transfer
  • Store credit (where applicable)

Refund Processing Time

Refunds may take approximately:

  • 5–10 business days for bank accounts/cards
  • 2–5 business days for UPI or wallet payments

Processing times may vary depending on payment providers and banks.

6. Cancellation Policy

Order Cancellation by Customer

Orders may be cancelled before dispatch/shipping confirmation.

To request cancellation:

  • Email us at: aurutaherbals@gmail.com
  • WhatsApp us at: +91 99948 26869

Once the order is shipped, cancellation requests may not be accepted.

Cancellation by Auruta Wellness Care

We reserve the right to cancel orders due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspicious or fraudulent transactions
  • Incomplete customer information
  • Operational limitations

In such cases, customers will receive a full refund.

7. Return Shipping

If the return request is approved:

  • Customers may be instructed to ship the product back
  • Return shipping instructions will be provided by our support team

Return shipping charges:

  • May be covered by Auruta if the issue is due to our error
  • May be borne by the customer in other eligible situations

We recommend using trackable shipping services.

8. Exchange Policy

Product exchanges are subject to:

  • Product availability
  • Verification of return eligibility
  • Approval by our customer support team

Exchange requests must comply with all return conditions mentioned in this policy.

9. Fraud Prevention

Auruta Wellness Care reserves the right to:

  • Refuse suspicious claims
  • Request additional proof before approval
  • Deny repeated or abusive refund requests

Any fraudulent activity may result in order cancellation and legal action where necessary.

10. Limitation of Liability

Auruta Wellness Care shall not be liable for:

  • Allergic reactions due to individual skin/body conditions
  • Misuse of products
  • Incorrect storage of products after delivery
  • Delays caused by courier partners or natural events

Customers are advised to:

  • Read product ingredients carefully
  • Conduct patch tests where applicable
  • Consult professionals if necessary before use

11. Changes to This Policy

Auruta Wellness Care reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

Updated versions will be posted on our website with the revised effective date.

12. Contact Us

For return, refund, cancellation, or support-related queries, contact us:

Auruta Wellness Care

Address:
No. 8, Kailasam Street,
Ekkambara Nagar, Menambedu,
Ambattur, Chennai – 600053, Tamil Nadu, India

Email:
aurutaherbals@gmail.com

Customer Care / WhatsApp:
+91 99948 26869

Instagram:
@auruta_wellness