Shipping policy

Shipping & Delivery Policy

Auruta Wellness Care

Effective Date: May 27, 2026

Thank you for shopping with Auruta Wellness Care. We are committed to delivering your wellness and personal care products safely and efficiently. This Shipping & Delivery Policy explains our shipping procedures, delivery timelines, charges, tracking process, and related terms.

By placing an order through our website or official sales channels, you agree to this policy.

1. Business Information

Business Name: Auruta Wellness Care
Brand Name: Auruta

Business Address:
No. 8, Kailasam Street,
Ekkambara Nagar, Menambedu,
Ambattur, Chennai – 600053, Tamil Nadu, India

Customer Support Email:
aurutaherbals@gmail.com

Customer Care / WhatsApp Number:
+91 99948 26869

Instagram:
Auruta Instagram Page

2. Shipping Coverage

Auruta Wellness Care currently ships products across:

  • India

We may expand shipping services to additional regions or countries in the future.

3. Order Processing Time

Orders are generally processed within:

  • 1–3 business days after successful payment confirmation

Orders placed on:

  • Sundays
  • Public holidays
  • Festival holidays

may be processed on the next working business day.

Processing includes:

  • Order verification
  • Product quality checks
  • Packaging
  • Dispatch preparation

4. Estimated Delivery Time

Estimated delivery timelines may vary depending on location, courier availability, and external factors.

Domestic Shipping (India)

Estimated delivery:

  • Metro cities: 2–5 business days
  • Other cities/towns: 4–8 business days
  • Remote locations: 5–10 business days

Delivery timelines are approximate and may vary due to:

  • Weather conditions
  • Public holidays
  • Logistics delays
  • High order volumes
  • Natural disasters or unforeseen events

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Auruta Wellness Care may occasionally offer:

  • Free shipping promotions
  • Discounted shipping campaigns
  • Minimum order free delivery offers

These offers may be changed or withdrawn without prior notice.

6. Order Tracking

Once your order is shipped:

  • Customers may receive tracking details via:
    • Email
    • SMS
    • WhatsApp
    • Courier updates

Tracking information may take up to 24 hours to become active after dispatch.

7. Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Incorrect address
  • Unavailability of recipient
  • Unreachable phone number

the package may:

  • Be returned to us
  • Require additional shipping charges for re-dispatch

Customers are responsible for providing accurate shipping details during checkout.

8. Incorrect Shipping Information

Auruta Wellness Care is not responsible for delays or failed deliveries caused by:

  • Incorrect addresses
  • Wrong pin codes
  • Incorrect contact numbers
  • Incomplete customer details

Please verify shipping information carefully before placing orders.

9. Damaged or Tampered Packages

Customers are advised to inspect packages upon delivery.

If you receive:

  • Damaged packaging
  • Opened/tampered parcels
  • Leaking or broken items

Please:

  1. Take clear photos/videos immediately
  2. Contact us within 48 hours of delivery

Send details to:
aurutaherbals@gmail.com
or WhatsApp:
+91 99948 26869

Claims reported after 48 hours may not be eligible for resolution.

10. Delayed Deliveries

While we aim for timely deliveries, delays may occur due to:

  • Courier partner issues
  • Weather disruptions
  • Government restrictions
  • Public holidays
  • High seasonal demand
  • Unforeseen logistical problems

Auruta Wellness Care shall not be held liable for delays caused by circumstances beyond our reasonable control.

11. Lost Shipments

If your order appears lost in transit:

  • Please contact our customer support team
  • We will coordinate with the courier partner for investigation

Resolution timelines may depend on courier investigation processes.

12. Refused Deliveries

If a customer refuses delivery without valid reason:

  • Shipping charges may be non-refundable
  • Future orders may require prepaid payment only

13. International Shipping (If Applicable in Future)

For international orders:

  • Delivery timelines may vary by country
  • Customs duties, taxes, or import fees may apply
  • Customers are responsible for local customs regulations and charges

Auruta Wellness Care is not responsible for customs delays or additional import costs.

14. Force Majeure

Auruta Wellness Care shall not be responsible for shipping delays or failures caused by events beyond our control, including but not limited to:

  • Natural disasters
  • Floods
  • Pandemic restrictions
  • Strikes
  • Transportation disruptions
  • Government actions

15. Changes to This Policy

Auruta Wellness Care reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

Updated versions will be posted on our website with the revised effective date.

16. Contact Us

For shipping, tracking, delivery, or order-related assistance, please contact us:

Auruta Wellness Care

Address:
No. 8, Kailasam Street,
Ekkambara Nagar, Menambedu,
Ambattur, Chennai – 600053, Tamil Nadu, India

Email:
aurutaherbals@gmail.com

Customer Care / WhatsApp:
+91 99948 26869

Instagram:
@auruta_wellness