Terms of service

Terms & Conditions

Auruta Wellness Care

Effective Date: May 27, 2026

Welcome to the official website of Auruta Wellness Care (“Auruta”, “Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, services, and related platforms.

By accessing, browsing, purchasing from, or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services.

1. Business Information

Business Name: Auruta Wellness Care
Brand Name: Auruta

Business Address:
No. 8, Kailasam Street,
Ekkambara Nagar, Menambedu,
Ambattur, Chennai – 600053, Tamil Nadu, India

Customer Support Email:
aurutaherbals@gmail.com

Customer Care / WhatsApp Number:
+91 99948 26869

Instagram:
Auruta Instagram Page

2. Eligibility to Use the Website

By using our website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into binding agreements
  • Information provided by you is accurate and complete

If you are using this website on behalf of an organization or another person, you confirm that you are authorized to do so.

3. Products and Services

Auruta Wellness Care offers wellness, herbal, skincare, cosmetic, and personal care products.

We make reasonable efforts to:

  • Display accurate product descriptions
  • Show product images clearly
  • Provide ingredient and usage information

However:

  • Product colors may vary slightly depending on device screens
  • Packaging may occasionally change without notice
  • Results from wellness or personal care products may vary from person to person

4. Product Usage Disclaimer

Customers are responsible for using products appropriately.

Before using any product:

  • Read labels and instructions carefully
  • Perform a patch test where applicable
  • Consult a qualified professional if you have allergies, medical conditions, or sensitivities

Auruta Wellness Care shall not be responsible for:

  • Allergic reactions
  • Misuse of products
  • Improper storage
  • Individual skin or body responses

Products and website content are not intended to diagnose, treat, cure, or prevent medical conditions unless specifically stated.

5. Pricing and Payments

All prices displayed on the website are:

  • Listed in Indian Rupees (INR)
  • Subject to change without prior notice

We reserve the right to:

  • Modify pricing
  • Correct pricing errors
  • Cancel orders resulting from technical or pricing mistakes

Payments may be processed through secure third-party payment gateways.

Auruta Wellness Care does not store sensitive payment details such as:

  • Card numbers
  • CVV information
  • Banking passwords
  • UPI PINs

6. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject orders
  • Limit order quantities
  • Cancel suspicious transactions
  • Refuse service in certain cases

Orders may be cancelled due to:

  • Product unavailability
  • Payment issues
  • Incorrect customer information
  • Suspected fraud
  • Technical errors

Refunds for cancelled prepaid orders will be processed according to our Refund Policy.

7. Shipping and Delivery

Shipping and delivery timelines are estimates and may vary based on:

  • Customer location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Operational delays

Auruta Wellness Care is not liable for delays caused by third-party courier services or circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

Please refer to our Shipping Policy for complete details.

8. Returns and Refunds

Returns, replacements, and refunds are subject to our Refund & Return Policy.

Due to hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Auruta Wellness Care reserves the right to approve or reject refund and return requests after verification.

9. User Conduct

By using this website, you agree not to:

  • Violate applicable laws
  • Submit false information
  • Attempt unauthorized access to systems
  • Interfere with website operations
  • Upload harmful software or malicious code
  • Misuse customer support services
  • Use the website for fraudulent purposes

Any misuse may result in legal action and restriction of access.

10. Intellectual Property Rights

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Designs
  • Text
  • Videos
  • Website layout

is the property of Auruta Wellness Care unless otherwise stated.

Users may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Republish
  • Use content commercially

without prior written permission.

11. User-Generated Content

If customers submit:

  • Reviews
  • Testimonials
  • Comments
  • Feedback
  • Photos or social media tags

you grant Auruta Wellness Care the right to:

  • Use
  • Display
  • Repost
  • Publish

such content for marketing and promotional purposes, unless requested otherwise.

We reserve the right to remove inappropriate or offensive content.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

13. Third-Party Links

Our website or social media pages may contain links to external websites or services.

Auruta Wellness Care is not responsible for:

  • Third-party content
  • Privacy practices
  • External website policies
  • Third-party transactions

Users access third-party websites at their own risk.

14. Limitation of Liability

To the maximum extent permitted by law, Auruta Wellness Care shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits
  • Business interruptions
  • Product misuse
  • Allergic reactions
  • Delivery delays
  • Website downtime
  • Technical errors

Use of the website and products is at the customer’s own discretion and risk.

15. Indemnification

You agree to indemnify and hold harmless Auruta Wellness Care, its owners, employees, affiliates, and partners from any claims, liabilities, damages, expenses, or legal costs arising from:

  • Violation of these Terms
  • Misuse of products
  • Unauthorized activities
  • Breach of applicable laws

16. Website Availability

We strive to keep the website operational at all times. However, we do not guarantee uninterrupted access.

Website services may occasionally be unavailable due to:

  • Maintenance
  • Technical issues
  • Upgrades
  • External disruptions

Auruta Wellness Care reserves the right to modify or discontinue website features without notice.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in Chennai, Tamil Nadu.

18. Changes to Terms & Conditions

Auruta Wellness Care reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised terms.

19. Contact Us

For questions, concerns, or legal inquiries regarding these Terms & Conditions, please contact:

Auruta Wellness Care

Address:
No. 8, Kailasam Street,
Ekkambara Nagar, Menambedu,
Ambattur, Chennai – 600053, Tamil Nadu, India

Email:
aurutaherbals@gmail.com

Customer Care / WhatsApp:
+91 99948 26869

Instagram:
@auruta_wellness